maimai Casino & Sportsbook Terms

We at maimai operate a mobile-first sportsbook and casino platform serving users across supported jurisdictions. Our account terms outline how we handle deposits, withdrawals, bonuses, account security, and dispute resolution. These terms apply whenever you access our platform via Android APK, iOS Safari browser, or desktop—whether you are placing bets on Liga 1 and Piala AFF football, trading live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or spinning slot games like Aviator and Sweet Bonanza.

When you open an account on maimai, you agree to comply with our platform rules, local law in your jurisdiction, and applicable payment-provider agreements. We collect your personal data during Know Your Customer (KYC) verification and manage it according to our privacy policyAll deposits and withdrawals are subject to verification windows and bank-processing timelines; we do not guarantee instant settlement, and processing times depend on your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks) and receiving financial institution.

This guide summarizes our key account policies, bonus conditions, user conduct rules, and dispute-resolution process. Our services are available only where local law permits; users remain responsible for verifying compliance with their jurisdiction's regulations.

Account Opening and Eligibility on maimai

We require all maimai account holders to be of legal age in their jurisdiction (typically 18 or 21 years old, depending on local law). During account registration, you provide your name, email, phone number, and national ID or passport details. Our KYC process verifies this information and confirms your eligibility before you can deposit or place bets.

We maintain strict policies against duplicate accounts, fraudulent identity claims, and unauthorized access. If we detect suspicious activity—multiple accounts from the same person, payment-method fraud, or use of another person's credentials—we may suspend or permanently close your account and forfeit any remaining balance. We undertake to notify you of account closures and provide you with a reasonable opportunity to retrieve eligible funds, subject to applicable law and regulatory requirements.

Account verification may require additional documents

We reserve the right to request secondary forms of ID, bank statements, or payment-method ownership proof during or after account opening. Verification delays do not prevent us from holding your funds securely pending completion.

Deposits, Withdrawals, and Payment Methods

We at maimai accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly once your payment provider or bank confirms the transaction. We do not charge deposit fees on our end; your bank or e-wallet may apply their own transfer costs.

Withdrawals are subject to standard verification. When you request a payout, our system verifies your account standing, checks for fraud indicators, and confirms your receiving account details. Processing times depend on your receiving bank but typically range from several hours to one business day. We do not charge withdrawal fees. Your bank may deduct transfer costs from the received amount.

We reserve the right to hold withdrawals pending compliance review, regulatory inquiry, or detection of unusual activity. We will notify you of any hold and the reason for it. If your withdrawal is denied due to suspected fraud or violation of our terms, we will retain your balance in your account and provide you with written explanation and appeal procedures.

Important: Always verify that your receiving bank account and account holder name match exactly. We are not liable for funds sent to incorrect accounts or accounts under different names.

Bonus Terms and Promotional Offers

From time to time, we offer promotional bonuses, welcome offers, and seasonal promotions to maimai users. Any bonus is subject to specific terms—turnover requirements, eligible games, maximum withdrawal caps, expiry dates—which we display at the time of offer. We reserve the right to modify, suspend, or terminate bonuses at any time without advance notice if we detect fraud, self-dealing, or abuse of bonus terms.

Bonuses are non-transferable and cannot be redeemed for cash unless explicitly stated. Unused bonuses expire according to the terms stated at grant. We do not carry forward expired bonuses to future periods. If you violate bonus terms—for example, by placing systematically hedged bets across multiple sportsbook markets to avoid turnover—we may forfeit the bonus and associated winnings.

User Conduct and Platform Rules

We expect all maimai users to conduct themselves lawfully and ethically. Prohibited conduct includes:

Fraud, money laundering, or knowingly violating anti-money-laundering (AML) regulations
Use of another person's account, payment method, or identity
Automated betting systems, bots, or algorithmic manipulation of our platform
Collusion or match-fixing related to sports outcomes (which we report to relevant authorities)
Abusive, harassing, or defamatory conduct toward our staff or other users

If we identify violations, we will close your account immediately and forfeit your balance. We may also report your conduct to law enforcement, payment providers, and relevant gaming regulators. We undertake to apply these rules fairly and consistently across all users regardless of account value or geography.

Our Liability and Dispute Resolution

We strive to deliver accurate odds, live updates, and correct settlement for all Liga 1, Piala AFF, badminton, and esports markets. However, we do not guarantee that our platform is error-free. If a technical malfunction, odds-display error, or settlement mistake occurs, we will investigate and correct the issue. If you received an unfair advantage due to our error, we may void the related bets or require recovery of winnings.

If you believe we have made an error or treated you unfairly, contact our support team via the channels listed on our legal notice page. We respond to complaints within five business days. If our initial response does not resolve your concern, you may escalate to our compliance team. Final decisions on disputes rest with maimai management. Users who are unsatisfied with our decision retain the right to seek recourse through their local consumer-protection authorities or courts, subject to applicable law and the jurisdiction specified in your user agreement.

Our Commitments

Fair and transparent odds for all markets
Secure data handling and KYC verification
Timely settlement and dispute resolution

User Responsibilities

Verify local law before accessing maimai
Keep account credentials secure and confidential
Report suspicious account activity immediately

Jurisdiction and Policy Updates

We operate maimai in compliance with laws applicable in jurisdictions where our services are legally offered. Our services are not available where online sports betting, gaming, or casino activities are prohibited or unlawful. Users accessing maimai from jurisdictions where such activities are restricted do so at their own legal risk, and maimai assumes no responsibility for such access.

These terms are effective as of the date posted on our platform and may be updated at any time. We will notify you of material changes via email and in-app notification. Continued use of maimai after a terms update constitutes acceptance of the new terms. If you do not agree to updated terms, you must close your account and request withdrawal of your balance.

For users in Jakarta, Surabaya, Bandung, Medan, or elsewhere, our support team is available in English and local languages. If you have questions about these terms or require clarification, contact us via the channels on our legal notice page or access our multilingual FAQ resource. Our commitment is to operate maimai transparently, fairly, and in full compliance with applicable law.

Legal and Jurisdiction Information

Service availability

We at maimai offer our platform and all services—including sports betting, live-dealer tables, and slot games—only in jurisdictions where applicable law permits online gaming and sports betting. We do not knowingly provide access to users in regions where such activities are restricted, prohibited, or subject to exclusive government monopoly. Service availability is determined by local regulatory frameworks, and we reserve the right to restrict or deny access if we determine it violates the law in a user's jurisdiction. We monitor user location data and account activity to ensure compliance with geographic and regulatory restrictions. Services may be suspended or terminated if we identify access from a region where online gaming is unlawful. We strongly encourage all users to verify the legal status of online gaming and sports betting in their jurisdiction before opening an account with maimai or making any financial commitment. The fact that maimai is accessible from a particular location does not constitute a representation that such access is legal or authorized by local law. We assume no legal responsibility for users who access maimai from jurisdictions where such access may contravene local law.

Account eligibility

We require all maimai account holders to meet the legal age of majority in their jurisdiction, typically 18 or 21 years old depending on local law. During account registration and Know Your Customer (KYC) verification, we collect identity information to confirm that you meet the applicable minimum age and residency requirements. We maintain strict zero-tolerance policies regarding underage account creation and will immediately cancel any account we determine to be operated by a minor. By registering with maimai, you affirm under penalty of law that you are of legal age in your jurisdiction and are not prohibited by any applicable regulation from accessing our services. We reserve the right to request additional documentation at any time to verify your eligibility and age. Your account may be suspended or permanently closed if verification cannot be completed or if we determine you do not meet our eligibility criteria. Any wagers or account balances associated with underage or ineligible accounts will be forfeited and may be donated to a registered charity at our discretion.

Local-law responsibility

Users are solely and entirely responsible for ensuring that their access and use of maimai complies with all laws, statutes, regulations, and legal requirements applicable in their own jurisdiction. We make no representation or warranty that access to our platform is lawful in any particular location. Your jurisdiction may impose specific restrictions on online sports betting, casino gaming, or gambling-related services, and you are obligated to comply fully with all such restrictions. We strongly advise users to consult with qualified legal counsel in their jurisdiction before opening an account or making any financial commitment to maimai. The fact that our platform is technically accessible from a particular region does not constitute an assurance that such access is legal or authorized by local law. Users accept complete responsibility for any legal consequences, penalties, fines, or liabilities arising from their participation on maimai. We expressly disclaim any and all liability for users' violation of applicable local, state, or national law.

Data and privacy scope

We collect and securely process personal, financial, and identity data to operate maimai, verify accounts, prevent fraud, detect money laundering, and comply with applicable anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations. During Know Your Customer (KYC) verification, we request your full name, date of birth, national identification number or passport details, phone number, and residential address. This information is used exclusively to confirm your identity, verify your age and eligibility, detect fraud, prevent unlawful activity, and maintain regulatory compliance. All personal data is encrypted and stored securely using industry-standard security protocols and access controls. We do not sell, share, or disclose your personal information to third parties for marketing purposes or any other purpose beyond legal compliance and operational necessity. For comprehensive information about how we collect, use, store, and protect your data, please review our full privacy policyBy registering with maimai, you consent to our data collection and processing practices as described in that policy and in these terms.

Contact for legal inquiries

If you have legal questions, compliance concerns, regulatory inquiries, or disputes related to maimai or our services, you may contact our support team through the channels provided on our platform. Our team provides general information about our policies, procedures, and platform features in English and local languages during standard business hours. For formal legal correspondence, official regulatory requests, or compliance-related matters, please see our legal notice page for dedicated contact procedures, required documentation, and mailing addresses. Response times to legal inquiries vary depending on the complexity and nature of your request; we make every effort to respond promptly while fulfilling our own regulatory and compliance obligations. Users with serious legal concerns or inquiries about the legality of maimai access in their jurisdiction are encouraged to seek qualified legal counsel rather than relying solely on our support team for legal advice. We do not provide legal advice and recommend consulting local authorities or legal professionals for jurisdiction-specific questions about online gaming legality.