maimai Casino & Sportsbook Data Care

This page describes what information we collect when you use maimai, how we protect that data, and your rights as an account holder. We take data protection seriously; our encryption, access controls, and third-party compliance frameworks ensure your personal and financial information remains secure.

We collect data for three main reasons: to verify your identity (Know Your Customer compliance), to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, and bank partners, and to deliver sportsbook markets (Liga 1, Piala AFF, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports competitions (Mobile Legends, Free Fire, PUBG Mobile). Our data handling reflects our commitment to transparency and compliance with applicable regulations in your jurisdiction.

Our privacy policy applies to all users accessing maimai via Android APK, iOS Safari, or desktop browsers. If you have questions about how we handle your data, contact our support team using the details at the end of this page.

What Data We Collect on maimai

When you register on maimai, we collect your full name, email address, phone number, date of birth, and national identification number or passport details. We use this data solely for Know Your Customer (KYC) verification—confirming your identity, verifying your age and eligibility, and detecting fraud or money-laundering activity. We do not use your KYC data for marketing purposes or share it with unaffiliated third parties without your explicit consent.

During account use, we collect transaction data: deposit amounts, payment methods (DANA, e-wallet, mobile banking Virtual Account, etc.), withdrawal requests, settlement confirmations, and account balance history. We also collect behavioral data—which sports you view, which games you play, how often you access maimai, whether via Android app or iOS Safari, and push notification preferences. This behavioral data helps us improve maimai's user experience and troubleshoot technical issues.

Our maimai commitment: we do not sell your data

We do not sell, rent, or lease your personal information to marketing companies, data brokers, or advertisers. We share data only with processors essential to platform operation—payment gateways, identity-verification vendors, and hosting providers.

We also collect device and connection data. When you access maimai via Android APK or iOS Safari, we log your IP address, device type, operating system version, and browser or app version. This data helps us detect unauthorized access, prevent account takeover, and optimize performance on different devices and bandwidth conditions. If you enable push notifications, we collect notification-preference data to deliver timely updates about Liga 1 fixtures, Piala AFF tournaments, and settlement confirmations.

How We Use and Store Your Data

We use your data to operate maimai securely. KYC data is retained for regulatory compliance and fraud prevention—typically for the duration of your account plus a statutory retention window determined by applicable law. We encrypt all personal and financial data at rest using AES-256 encryption and during transmission using TLS 1.2 or higher.

Our maimai servers may be hosted in data centers outside your jurisdiction. These facilities comply with industry-standard security certifications (ISO 27001, SOC 2 Type II) and maintain strict access controls. We do not transfer data across borders without appropriate legal safeguards or contractual agreements with our hosting providers.

Data retention: We retain transaction and account data for seven years to comply with anti-money-laundering regulations. Behavioral data (game preferences, device logs) is typically retained for two years unless subject to a longer statutory requirement.

If you request account closure or data deletion, we securely erase personal data subject to legal holds and regulatory obligations. Financial transaction records are retained per applicable law; we cannot delete settlement history. We respond to data-deletion requests within 30 days of receipt.

Third Parties and Data Processors

We work with third-party processors to deliver maimai. These include:

Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks (online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
Identity-verification vendors: Third-party KYC providers to confirm your identity and age.
Hosting and cloud providers: Infrastructure partners hosting our sportsbook, live-dealer tables, and slot-game servers.
Support and analytics tools: Customer-support software and analytics platforms to track site performance and respond to technical issues.

All our processors are bound by data-protection agreements requiring them to use your data only for purposes we specify and to maintain security standards equivalent to our own. We do not permit processors to use your data for their own marketing or commercial purposes.

Your Rights and Account Control on maimai

You have the right to access your data on maimai. Log into your account and view your profile, transaction history, and deposit/withdrawal records. You can update your email, phone number, and account preferences directly in account settings on our Android app or iOS Safari browser.

If you believe we hold inaccurate or outdated data, contact our support team to request corrections. We respond to data-access or correction requests within 14 business days. You may also request a copy of all personal data we hold about you in a portable, machine-readable format.

Your Data Rights

Access all personal data we hold
Request data correction or deletion
Receive data in portable format

Data We Cannot Delete

Transaction history (legal obligation)
Deposit/withdrawal records (AML compliance)
Verification data (fraud prevention)

Cookies and Tracking on maimai

Our maimai platform uses cookies to maintain your login session, remember your preferences (such as push-notification settings), and track site usage. Session cookies expire when you close your browser. Persistent cookies help us recognize you on return visits and improve your experience across sportsbook, live-dealer, and slots sections.

We use analytics cookies to understand how users in Jakarta, Surabaya, Bandung, and Medan interact with maimai—which sports markets draw the most traffic, which payment methods are most popular, and whether users prefer Android APK or iOS Safari access. This data helps us optimize our platform and resolve technical issues.

You can disable cookies in your browser or mobile settings, though this may impair your maimai experience (for example, you'll need to log in on each visit). Our Android app and iOS Safari browser access both respect your cookie preferences.

Changes to Our Privacy Policy

We update our privacy policy periodically to reflect changes in our data practices, applicable law, or platform features. Material changes will be announced via push notification or email to all active maimai account holders. Your continued use of maimai after policy changes constitutes acceptance of the updated terms. We encourage you to review this page regularly. If you have concerns or questions about our data practices, contact our support team at the address below.

Contact Us About Your Data

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a data-security concern, contact our maimai support team. We respond to privacy-related inquiries within 14 business days. Our support team communicates in English and local languages and can assist with data-access requests, correction requests, or privacy concerns.

For formal data-protection complaints, you may also contact the data-protection authority in your jurisdiction. We cooperate fully with regulatory inquiries regarding your data and our handling practices. Our commitment to data protection is central to how we operate maimai as a trusted sportsbook and gaming platform.

Legal and Jurisdiction Information

Service availability

We at maimai provide our platform and services only in jurisdictions where applicable law permits online sports betting, gaming, live-dealer casino operations, and related entertainment services. We do not knowingly offer access to users in regions where such activities are restricted, prohibited, or subject to exclusive government monopoly. Our service availability is determined entirely by local regulatory frameworks in each jurisdiction. We reserve the right to restrict or deny access if we determine it violates applicable law in any user's location. We actively monitor user location data and account activity to ensure compliance with geographic and regulatory restrictions. Our data-protection practices comply with applicable data-privacy laws in the jurisdictions where we operate. If you are accessing maimai from a location where online sports betting or gaming services may be unlawful, you do so at your own legal risk, and we assume no responsibility for your access or use. We strongly encourage all users to verify the legal status of online sports betting, gaming, and casino services in their jurisdiction before opening an account or making any financial commitment to our platform. Any user accessing maimai from a prohibited jurisdiction does so in violation of our terms of service and applicable law.

Account eligibility

To open and maintain a maimai account, you must meet the legal age of majority in your jurisdiction, typically 18 or 21 years old depending on local law. During account registration and Know Your Customer (KYC) verification, we collect identity information to confirm that you meet the applicable minimum age and residency requirements. We maintain a strict zero-tolerance policy regarding underage account creation and will immediately cancel any account we determine to be operated by a minor or by any individual not meeting our eligibility criteria. We collect your date of birth, national identification, or passport details to verify age and eligibility. By registering with maimai, you affirm under penalty of law that you are of legal age in your jurisdiction, not prohibited by applicable regulation from accessing online sports betting or gaming services, and meet all applicable eligibility requirements. We reserve the right to request additional documentation at any time to verify your eligibility status. Your account may be suspended or permanently closed if verification cannot be completed or if we determine you do not meet our eligibility requirements. We conduct periodic age and eligibility audits on our user base.

Local-law responsibility

You are solely and entirely responsible for ensuring that your access and use of maimai complies with all laws, statutes, regulations, and legal requirements applicable in your own jurisdiction. We make no representation or warranty that access to our platform is lawful in any particular location. Your jurisdiction may impose specific restrictions on online sports betting, gaming, live-dealer casino operations, or gaming-related services, and you are obligated to comply fully with all such restrictions. We strongly recommend that you consult with qualified legal counsel in your jurisdiction before opening an account, making any deposit, or placing any wager. The fact that maimai is technically accessible from a particular location does not constitute an assurance that such access is legal or authorized by local law. You accept full responsibility for any legal consequences, penalties, fines, or liabilities arising from your participation on maimai. We expressly disclaim any and all liability for your violation of applicable local, state, or national law. Your use of maimai is entirely at your own legal risk and at your own discretion.

Data and privacy scope

We collect and securely process personal, financial, and identity data to operate maimai, verify accounts, prevent fraud, detect money laundering, and comply with applicable anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations. During Know Your Customer (KYC) verification, we request your full name, date of birth, national identification number or passport information, phone number, and residential address. This information is used exclusively to confirm your identity, verify your age and eligibility, detect fraud and unauthorized activity, and meet regulatory compliance obligations. All personal data is encrypted and stored securely using industry-standard security protocols and access controls. We do not sell, share, or disclose your personal information to unaffiliated third parties for marketing or commercial purposes without your explicit consent. We retain transaction data for statutory periods determined by AML and financial-record regulations. For comprehensive information about how we collect, use, store, and protect your data, please see the full privacy policy above. By registering with maimai and accessing our services, you consent to our data collection and processing practices as described in this privacy policy.

Contact for legal inquiries

If you have legal questions, compliance concerns, regulatory inquiries, or disputes related to maimai or our services, you may contact our support team through the channels provided on our platform. Our team can direct you to appropriate resources, provide general information about our policies and procedures, and assist with account-related matters. We respond to legal and compliance inquiries in English and local languages during standard business hours. For formal legal correspondence, official regulatory requests, or certified communications, please see our legal notice page for dedicated contact procedures and required documentation. Response times to legal inquiries vary depending on the complexity and nature of your request; we make every effort to respond promptly while fulfilling our own regulatory and operational obligations. We encourage users with concerns about the legality of maimai access in their jurisdiction to seek qualified legal counsel rather than relying solely on our support team for legal advice. Our support team is available to help with account, technical, and service-related questions during regular business hours.