maimai Legal Notice

We at maimai provide our platform only where local law permits online sports betting, live-dealer gaming, and slot entertainment. This legal notice outlines our service availability, account eligibility requirements, user responsibilities, data handling practices, and contact procedures for compliance and legal inquiries.

maimai operates a mobile-first sportsbook and casino platform accessible via Android APK installation and iOS Safari browser. We offer football markets (Liga 1, Piala AFF, Champions League), badminton, esports (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slots. Our payment methods include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet).

By accessing maimai, you acknowledge and accept this legal notice, our terms and conditionsand our privacy policyIf you do not agree with any provision of this notice, do not access our platform. Our services are available only where applicable law permits; you are responsible for verifying compliance with your jurisdiction's regulations.

Our Service Area and Jurisdiction Notice

We do not offer our services in jurisdictions where online wagering, sports betting, casino gaming, or related entertainment activities are prohibited or restricted by law. We do not operate under any gaming license or regulatory approval for any specific country or territory. Our service availability is determined solely by whether applicable law in a user's jurisdiction permits access to our platform.

We actively monitor user location and account activity to ensure compliance with regional legal restrictions. If we detect that you are accessing maimai from a jurisdiction where such services are unlawful, we may suspend or terminate your account and forfeit any balance. We undertake to notify you of account closure and provide reasonable opportunity to retrieve eligible funds, subject to applicable law.

Service availability is location-dependent

We do not name specific countries or regions as legal or illegal. Users must independently verify the legal status of online gaming in their own jurisdiction before accessing maimai.

Account Eligibility and User Responsibility

All maimai account holders must be of legal age in their jurisdiction. Typical age requirements are 18 or 21 years old, depending on local law. During account registration, we require Know Your Customer (KYC) verification—name, email, phone, national ID or passport details—to confirm your age and eligibility.

We maintain strict zero-tolerance policies against underage account creation, duplicate accounts, and fraudulent identity claims. If we detect violations, we will immediately close your account and forfeit your balance. Users are solely responsible for ensuring that their access and use of maimai comply with all laws, statutes, and regulations applicable in their jurisdiction.

Important: You are responsible for verifying that access to maimai complies with your own jurisdiction's law. We assume no responsibility for users who access our platform from regions where such access may violate local law.

Data Collection and Privacy

We collect personal data—name, date of birth, national ID number, phone, address—during KYC verification and account setup. This data is used exclusively for identity confirmation, age verification, fraud prevention, anti-money-laundering (AML) compliance, and regulatory reporting. All personal information is encrypted and stored securely according to industry standards.

We do not sell or share your personal data with unaffiliated third parties for marketing or commercial purposes. We may disclose data to payment providers, regulatory authorities, law enforcement, or fraud-prevention services as required by law or to protect maimai and our users. For comprehensive information, please review our complete privacy policy

Contact Information for Legal and Compliance Inquiries

If you have legal questions, compliance concerns, or regulatory inquiries regarding maimai, contact our support team via the channels listed below. Our team responds to general inquiries in English and local languages during standard business hours. For formal legal correspondence or official regulatory requests, use the certified contact information provided below.

Support Channels

General Support Email: [email protected]
Live Chat: Available via our mobile app and web platform during business hours
Formal Legal Correspondence: [email protected]
Compliance and Regulatory Inquiries: [email protected]

We aim to respond to all inquiries within five business days. Response times may be longer during public holidays (Idul Fitri, Idul Adha, Imlek) or high-volume periods. Users with serious legal concerns or jurisdictional questions are strongly advised to seek qualified legal counsel.

Prohibited Use and Account Termination

We prohibit the following conduct on maimai:

Fraud, money laundering, or AML-regulation violations
Use of another person's account, payment method, or identity
Automated systems, bots, or algorithmic manipulation
Match-fixing or sports result manipulation (which we report to authorities)
Harassing or abusive conduct toward staff or other users

Violations of our policies result in immediate account closure and balance forfeiture. We may report violators to law enforcement, payment providers, and gaming regulators. We apply these rules fairly and uniformly across all users.

Limitation of Liability and Dispute Resolution

We strive to deliver accurate odds, live updates, and correct settlement. However, we do not guarantee error-free operation. If a technical issue or settlement error occurs, we will investigate and correct it. Unfair advantages resulting from our errors may be forfeited.

If you believe we have erred or treated you unfairly, contact our support team. We respond within five business days. If our response does not resolve your concern, you may escalate to our compliance team. Final decisions rest with maimai management. Users unsatisfied with our decision may seek recourse through local consumer-protection authorities or courts, subject to applicable law.

We at maimai remain committed to operating transparently, fairly, and in full compliance with applicable law. Our platform operates only where local law permits, and we expect all users to verify compliance with their jurisdiction's regulations before accessing maimai. If you have any questions about this legal notice, our termsor our services, contact us via the channels above. Users in Jakarta, Surabaya, Bandung, Medan, and across supported regions can access our multilingual FAQ resource for common questions and our account registration page for KYC verification details.

Legal and Jurisdiction Information

Service availability

We at maimai offer our platform and all services—including sports betting markets, live-dealer casino tables, and slot games—only in jurisdictions where applicable law permits online gaming, sports betting, and related entertainment activities. We do not knowingly provide access to users in regions where such activities are restricted, prohibited, or subject to exclusive government monopoly. Our service availability is determined entirely by local regulatory frameworks in each user's jurisdiction, and we reserve the right to restrict or deny access if we determine it violates applicable law. We actively monitor user location data and account activity to ensure compliance with geographic and regulatory restrictions. We do not operate under any gaming license or regulatory approval for any specific country or territory. If we detect that you are accessing maimai from a jurisdiction where online gaming services are unlawful, we may suspend your account immediately and forfeit your balance. We will attempt to notify you of account closure and provide reasonable opportunity to retrieve eligible funds, subject to applicable law and regulatory requirements. We strongly encourage all users to verify the legal status of online gaming and sports betting in their own jurisdiction before opening an account with maimai. The fact that our platform is technically accessible from a particular location does not constitute a representation that such access is legal or authorized by local law.

Account eligibility

To open and maintain a maimai account, you must meet the legal age of majority established by your jurisdiction, typically 18 or 21 years old depending on applicable local law and regulations. During account registration and Know Your Customer (KYC) verification, we collect identity information to confirm that you meet the minimum age and residency requirements applicable to your location. We maintain strict zero-tolerance policies regarding underage account creation and will immediately and permanently cancel any account we determine to be operated by a minor, without exception. By registering with maimai, you affirm under penalty of law that you are of legal age in your jurisdiction, are not prohibited by applicable regulation from accessing online sports betting or gaming services, and meet all other applicable eligibility requirements. We reserve the right to request secondary forms of identification, bank statements, or other documentation at any time to verify your eligibility status and age. Your account may be suspended or permanently closed if verification cannot be completed or if we determine you do not meet our eligibility criteria. Any account balances associated with ineligible or underage accounts will be forfeited.

Local-law responsibility

Users are solely and entirely responsible for ensuring that their access and use of maimai complies fully with all laws, statutes, regulations, and legal requirements applicable in their own jurisdiction. We make no representation or warranty that access to our platform is lawful in any particular location or jurisdiction. Your jurisdiction may impose specific restrictions on online sports betting, casino gaming, live-dealer gaming, slot gaming, or related entertainment activities, and you are obligated to comply fully with all such restrictions. We strongly recommend that users consult with qualified legal counsel in their jurisdiction before opening an account, making any deposit, or placing any wager on maimai. The fact that maimai is technically accessible from a particular geographic location does not constitute an assurance that such access is legal, authorized, or permitted by local law. Users accept complete and sole responsibility for any legal consequences, penalties, fines, governmental sanctions, or liabilities arising from their participation on maimai or their violation of applicable local, state, or national law. We expressly disclaim any and all liability for users' violation of applicable law in their jurisdiction.

Data and privacy scope

We collect and securely process personal, financial, and identity data to operate maimai, verify accounts, prevent fraud, detect money laundering, and comply with applicable anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations. During Know Your Customer (KYC) verification, we request your full legal name, date of birth, national identification number or passport information, phone number, and residential address. This personal information is used exclusively to confirm your identity, verify your age and eligibility for our services, detect fraud and unauthorized account activity, prevent money laundering, maintain regulatory compliance, and comply with lawful requests from government authorities. All personal data is encrypted and stored securely using industry-standard security protocols, access controls, and safeguards. We do not sell, share, or disclose your personal information to unaffiliated third parties for marketing purposes or commercial exploitation without your explicit written consent. We may disclose data to payment providers, financial institutions, regulatory authorities, law enforcement agencies, or fraud-prevention services as required by applicable law or to protect maimai's interests. For comprehensive information about how we collect, use, store, process, and protect your personal data, please review our complete privacy policyBy registering with maimai, you consent to our data collection and processing practices.

Contact for legal inquiries

If you have legal questions, compliance concerns, regulatory inquiries, disputes, or other matters requiring our attention, you may contact maimai through the following channels. Our general support team provides information about our policies, procedures, and platform features in English and local languages during standard business hours. For formal legal correspondence, official regulatory requests, certified communications, or compliance-related matters, please use our dedicated legal and compliance contact channels listed in this notice. Response times to general inquiries are typically five business days; response times to formal legal inquiries may be longer depending on the complexity and nature of your request. We make every effort to respond promptly to all legitimate inquiries while fulfilling our own regulatory and operational obligations. Users with serious legal concerns about the legality of maimai access in their jurisdiction are strongly encouraged to consult with qualified legal counsel and local authorities rather than relying solely on maimai support for legal advice. We do not provide legal advice and recommend that all users seek independent legal counsel regarding jurisdiction-specific questions about the legality of online gaming in their region.